

Frequently Asked Questions
Shipping Questions
How much is shipping?
Shipping is free on all U.S. orders.
How can I track my order status?
You will receive a tracking number via email after your order ships.
Note: Please give the tracking number 24-48 hours to update.
How quickly do you process and ship your orders?
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days.
How long will it take for my order to arrive?
Delivery time depends on your location and chosen shipping method.
What shipping carriers do you use?
We use USPS, FedEx, and DHL for shipping.
Ordering Questions
Is your ordering system secure?
Yes, we use encryption and security measures to protect your information.
What payment methods can I use?
We accept credit/debit cards, Shop Pay Installments, and Apple Pay.
Why did my payment fail?
It could be due to incorrect billing information or insufficient funds.
Can I change my order once it's placed?
If the order hasn’t shipped, contact us immediately for modifications.
I entered the wrong address! What can I do?
Contact us ASAP. If it has already shipped, we may not be able to change it.
Return & Exchange Questions
What is your return/exchange policy?
Returns and exchanges are accepted within 30 days if the item is unused.
Where do I send my return?
Follow the return instructions in your return confirmation email.
How long does the return process take?
Returns are processed within 5-7 business days after receiving the item.
Who covers return shipping costs?
Customers cover return shipping unless the product is defective or incorrect.
What if I received the wrong product?
Contact us with your order details and a photo, and we’ll assist you.
Product Questions
Do you have a sizing chart?
Yes, you can find sizing charts on the product pages.
The item I want is out of stock. When will it restock?
Restock dates vary. Sign up for notifications on the product page.
How do I wash my item?
Check the label for washing instructions or visit our website.
What materials are used in your products?
Our products use high-quality, sustainable materials. Check product descriptions for details.

Classic Comfort
Experience ultimate comfort with the soft, brushed interior of our Classic Phoenix Sweats. Designed to keep you warm without the bulk, they offer a lightweight feel that’s perfect for every workout and rest day in between.

Premium Durability
Crafted for strength, the Classic Phoenix Sweats combine heavyweight durability with a resilient outer fabric that stands up to every training session. Built to perform, they balance breathability and quality to keep you going, lift after lift.
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